NCC REVEALS HOW TELECOM SUBSCRIBERS CAN INTENSIFY UNRESOLVED COMPLAINTS

March 18, 2019

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Ife Adewole

The Nigerian Communications Commission, NCC has continued its public campaign to enlighten telecommunication subscribers in the country on best ways to handle their unresolved complaints.

NCC revealed the technique in a series of tweet posted last week on their social media handle, emphasized that “network providers have an obligation to keep consumers abreast of the progress made on the resolution of their complaints up to the point of final resolution”.

Recall that the Commission, in 2016, announced a measure to combat unsolicited text messages from telecommunications network to subscribers.

This prompted the launch of “Do-Not-Disturb Code, 2442” which subscribers can use to confront the dilemma of unwanted text messages.

The introduction of the code resulted to eight million Nigerians to have activated the DnD code by July 2017, while the number had increased to twelve million as at December 2018.

Now, NCC requests subscriber to intensify complaints against the operators, precisely on issues that have been delayed.

“Telecom consumers should escalate to NCC any unresolved complaints earlier filed with their service providers.

“Contact NCC by dialing the toll-free number 622. #consumercomplaints #consumereducation”, the Commission writes via its social media channels: