FCCPC ISSUES GUIDELINES ON HOW TO REPORT LOAN APPS
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A notification instructing Nigerians on how to report loan apps that harass their users has been released by the Federal Competition and Consumer Protection Commission.
Many Nigerians who need immediate financial support rely on internet loan applications.
However, some of these lenders use harassment tactics, such as sending embarrassing messages to their contacts, frequently accompanied by images, when borrowers don’t make their payments on time.
According to a BBC Pidgin article from April 2024, this practice has caused major issues, including several victims losing their jobs as a result of the humiliation and public embarrassment.
According to a May 2024 article, the FCCPC was taking action to stop loan apps from harassing users in this way.
The FCCPC issued guidance on how to report these lenders on Friday, reaffirming its dedication to consumer protection.
“Are you being harassed by loan apps or unfair businesses?
“No consumer should live in fear! The FCCPC is here for you, ensuring your rights are protected and businesses play fair,” the message posted on X read.
How to report harassing loan apps:
- Email FCCPC: Send your complaint to contact@fccpc.gov.ng.
- Social Media: Send a direct message to FCCPC on X.
- To report on the FCCPC website, log on to http://fccpc.gov.ng
- Click on Menu
- Click on File a Complaint
- Enter Date, Name (in Complaint Reported By), Contact Address, Mobile Number, Email
- Enter the name of loan app in ‘Complaint reported Against’, the Contact Address of Loan Apps, Phone Numbers, Email
- In ‘Cost of Purchase’, enter the loan amount.
- Then enter the Receipt Number (of Product/Service) Account Number/ Meter Number (Where Applicable)
- Enter Warranty details if relevant.
- Briefly state your complaint in the designated box.
- In the Prayers section, specify your request for redress.
- There is also an option to “Upload Files (Files to be uploaded should be saved with the same name you filled in the ”complaint reported by” section otherwise, it wouldn’t be attended to).”
- You can then submit.
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