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Today’s employee no longer fit into the ‘’stick and carrot’’ theory. Nowadays, employees are much more educated and inquisitive. They want to be carried along.
Unarguably, the relationship and communication level between an organization and its employees must be impressive enough. Every organization deals with two types of publics, which are; the internal and external publics.
The internal public consists mainly of people working within the organization-the employees, significantly play several roles in the achievement of the goal of the organization.
The employees are the most important public of an organization. Whatever image of the organization they present to the public is what other publics will accept.
The employees have direct contact with members of the local community. They meet with community leaders, opinion leaders etc. on their own they are opinion leaders whose views and opinion many people seek. Whichever way one looks at it, employees wield influence on the fortune of an organization, thus, no matter the size of an organization, whether big or small, whatever the nature of the business it does- whether commercial or non commercial: in so much as it has people working for it, it must give a thought to employee relations.
As Ruth Mayhew advised, management must ’interact with employees on a regular basis, not just when you are investigating a complaint or addressing an employee issue.
Employees aren’t simply workers identified by an employee identification number. Demonstrating an interest in employees conveys a message that the company cares about them as individuals- individuals whose opinions, skills and talent matter.’
Why the need for employee relations
Every organization must invest in employee relations programs for the following reasons:
1. TO GET EMPLOYEES ON THE SIDE OF THE MANAGEMENT:
Employee must strongly defend and be seen as defending the management. They must stoutly support their organization. To achieve this, the management must get the employees to be interested in and enthusiastic about the activities of the organization.
2. TO ASSSIST THE ORGANAZATION TO ACHIEVE THE DESIRED FAVOURABLE IMAGE:
EVERY ORGANIZATION has its own desired image- the wish image. An effective employee relations policy could well place the organization on the path of achieving the desired image, for it will enhance the satisfaction of the employee with his job, the management and above all; the organization in its entirety.
3. TO ENHANCE PRODUCTIVITY AND ACHIEVEMENT OF ORGANIZATION’S GOAL:
A well informed employee will put in all his best to ensure that the organization succeeds. He will see the success of the organization as his own personal success. For this to be positively achieved, it is important that the management gives the desired attention to training. Employee training or job training is a vital component in the attainment of organizational objective.
4. TO ASSIST THE EMPLOYEE TO UNDERSTAND THE THINKING OF THE MANAGEMENT
This is important as no employee will find it comfortable to work in an atmosphere where he does not know the direction which the organization is heading for. Employees want to know what direction an organization is headed, why it has chosen to go that way, and what their individual roles in the new direction will be.
HOW MUCH SHOULD THE EMPLOYEES KNOW?
Most managers are always in a dilemma on the type of information they could release for the consumption of the employees. Some believe that only the tax related information should be given to the employees. Information about conditions of services, punishment and rewards etc, are closely guarded and labeled official secret.
Ideally, no information should be kept away from the employees. They require full understanding and deep knowledge of the way their organization is moving to be able to function effectively; it is when they operate in an atmosphere of free and unhindered flow of communication that they would discharge their responsibilities optimally.
Managers must appreciate the importance of communication in management. They must see the organization of effective communication network as the vital managerial task.
‘’Communication between you and your employee is the most important aspect of people management. Good communication keeps you and your employees in touch with each other, it creates a bond and enhances great productivity and accountability’’.
Employees will help support the change they help to create!