JUST IN: ABUJA DISCO REFUNDS N241 MILLION ELECTRICITY CREDIT TO CUSTOMERS
Read Time:3 Minute, 27 Second
By Aishat Momoh. O.
The Abuja Electricity Distribution Company has refunded electricity credit worth N241.45m to 9,823 customers across its franchise areas as compensation for billing irregularities and regulatory infractions committed between June 2024 and January 2025.
The refunds, processed as energy credits, follow directives issued by the Nigerian Electricity Regulatory Commission in line with consumer protection guidelines under the Meter Asset Provider scheme.
The company published the names and details of the affected customers on its official website on Tuesday, urging beneficiaries to verify their refund status.
According to a statement posted on its official X handle, the disbursement reflects its “commitment to transparency and regulatory compliance,” adding that the gesture aims to rebuild public trust in its metering and billing systems.
The statement read, “The management of Abuja Electricity Distribution Plc wishes to inform our esteemed customers that, in line with the directive issued by the Nigerian Electricity Regulatory Commission in February 2025, we have published the list of customers who have received refunds under the Meter Asset Provider scheme.
“This action underscores our commitment to transparency and regulatory compliance, as well as our continued efforts to foster trust and accountability in our metering programmes. Customers who paid upfront for meters under the MAP scheme are advised to visit our official website at www.abujaelectricity.com to verify their refund status.”
The refunds apply to both prepaid and postpaid customers. While prepaid customers received extra electricity units, postpaid customers had their billing accounts adjusted accordingly.
NERC regulations stipulate that customers who paid upfront for meters under the MAP framework must be reimbursed by their respective Distribution Companies (Discos) through energy credits.
The reimbursement schedule must also be approved by the Commission after evaluating Disco’s financial position. Under the MAP framework, meters are provided and maintained by third-party investors, with customers paying monthly metering service charges.
However, there have been growing complaints by consumer groups over delays or inconsistencies in refunds by electricity distribution companies, including AEDC.
In response, AEDC said it had finalised credit adjustments for overbilled unmetered customers and shared refund lists covering multiple months, specifically July, August, and September 2024, on its website.
For January 2025, the company also disclosed names, refund amounts, and other details for customers under the MAP scheme across its service areas, including the Federal Capital Territory, Kogi, Niger, and Nasarawa states.
The Disco previously released a similar refund list in 2023, covering nearly 100 customers in the Wuse zone of Abuja. A breakdown of the disbursement showed that the power firm refunded a 20-hour electricity compensation to 851 customers in June 2024.
In July 2024, the company returned N1.47m worth of electricity credit to 863 customers. This figure increased to 1,466 customers in August with a refund value of N20.25m.
No refund was made in September and October, but the company paid the highest refund of N215.58m to 6,179 customers in November 2024, before dropping to N588,003 in December for 287 customers. In January 2025, the company paid N3.56m to 177 customers as a refund.
In addition to the MAP-related refunds, the AEDC announced compensation for Band A customers, those entitled to 20 hours of daily electricity supply, who experienced lower service delivery within the review period.
These customers also received energy units (for prepaid meters) or billing credits (for postpaid meters) as directed by NERC.
AEDC urged all affected customers to visit [www.abujaelectricity.com](http://www.abujaelectricity.com) to check their refund status. For enquiries, the company provided multiple contact lines, including WhatsApp and customer care numbers.
“Refunds are being processed through energy credits over a period approved by NERC, and we urge all affected customers to review the published list and reach out if further clarification is required. We appreciate your continued cooperation and understanding,” the company added.
The development marks another step in Nigeria’s ongoing efforts to enforce accountability in the power sector, which continues to grapple with billing controversies, metering gaps, and consumer dissatisfaction.
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