FCCPC WARNS LAGOS TRADERS AGAINST ‘NO RETURN, NO REFUND’ POLICY
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Agency Report
The Federal Competition and Consumer Protection Commission has cautioned traders in Lagos against enforcing the illegal “no return, no refund” policy, describing the practice as a violation of Nigerian law.
Dr Olubunmi Otti, Zonal Coordinator of the FCCPC Southwest Zone, issued the warning on Wednesday during the inauguration of new executives of the Phone and Allied Products Dealers Association (PAPDA) in Lagos.
Otti said the Commission was engaging market stakeholders to educate them on their obligations under the Federal Competition and Consumer Protection Act (FCCPA) 2018, as well as the consequences of non-compliance. She added that consumer education remains a critical tool in preventing exploitation.
“Consumer education is consumer protection. When a consumer is empowered, that is the first means of defence against market exploitation,” she said.
Addressing the widespread use of the “no return, no refund” policy, Otti stressed that such a practice is prohibited under Nigerian law.
“There is no such thing as ‘no return, no refund’. If a product does not fulfil its intended purpose, the consumer has the right to return it,” she stated.
She explained that when complaints are lodged, the Commission invites the concerned business for mediation and ensures remedies such as refunds, replacements, or exchanges are provided where necessary.
According to her, businesses that refuse to comply risk sanctions, including fines, product withdrawal, seizure of goods, prosecution, or closure of their premises.
Otti noted that the FCCPC’s mandate includes promoting fair competition and safeguarding consumers’ interests in the Nigerian market. She called on traders and market executives to work collectively to ensure compliance and maintain a healthy business environment.
The sensitisation campaign, she disclosed, will extend to other major markets, including Alaba Market and the Trade Fair Complex, across the Southwest Zone.
She also urged consumers to report violations rather than remain silent.
“When your rights are violated, do not just say, ‘You give it to God.’ Bring your complaints to the FCCPC. The law empowers us to protect you,” she said.
Otti revealed that the Commission receives thousands of complaints monthly in the Southwest Zone through its portal, adding that greater awareness is needed to encourage voluntary compliance among businesses.
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