MTN BEGINS AIRTIME COMPENSATION FOR SUBSCRIBERS AFFECTED BY SERVICE DISRUPTIONS.

April 24, 2026

Read Time:58 Second

By: Muftau Fatimo

Some MTN subscribers have started receiving airtime credits from the telecom operator as compensation for the poor service quality experienced in January 2026.

Messages obtained by the media indicate that affected users were notified with texts such as: “Dear Customer, your account has been credited with N341 airtime for quality of service issues in January 2026. Thank you for your understanding.”

The credited amounts, however, appear to differ among subscribers.

Additionally, some users on the social media platform X claimed they received smaller credits, including N20 and N91, though these claims have not been independently verified.

It was also not immediately clear whether all MTN subscribers affected by the service disruption have begun receiving the compensation.

The development follows earlier regulatory action requiring telecom operators to address complaints over poor network performance and comply with quality-of-service standards, including compensating affected customers where necessary.

MTN had previously said it would comply with regulatory directives and continue to invest in network upgrades to improve service quality across its coverage areas.

Further details on the total number of affected subscribers and the criteria for the compensation were not yet clear.