NCAA SUMMONS AIR PEACE OVER FLIGHT DISRUPTIONS LEAVING PASSENGERS STRANDED
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By: Muftau Fatimo
The Nigeria Civil Aviation Authority (NCAA) has summoned Air Peace, the country’s largest airline, for an urgent meeting following a series of “unexplained disruptions,” including reports of passengers allegedly stranded after a flight diversion on the airline’s London route.
The announcement was made on Saturday by Michael Achimugu, Director of Public Affairs and Consumer Protection at the NCAA, in a statement posted on his X account.
Achimugu stated that the airline has been instructed to appear at the NCAA headquarters on Monday to address the disruptions, particularly complaints from passengers on the Heathrow-Abuja service.
“Air Peace has been summoned to the NCAA headquarters for an urgent meeting on Monday regarding a number of unexplained disruptions,” Achimugu said.
He explained that the most recent incident involved passengers who boarded a flight from London expecting to land in Abuja but were instead diverted and rerouted through multiple airports.
He said, “Complaints were received today from passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos.”
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Some affected passengers reportedly expressed frustration after spending hours in transit without clear communication about the changes to their travel plans.
Achimugu noted that beyond the flight diversion, the aviation authority had also received reports concerning delayed refunds and unresolved compensation issues.
He emphasized that the regulator will not tolerate situations in which passengers are left stranded or without assistance.
“The issues highlighted, including delayed refunds, compensation, and provision of essential needs, have prompted action from the NCAA’s Consumer Protection Department.
“We will not condone the abandonment of paying passengers. While the Authority continues to support domestic carriers, all operators are held to the highest standards,” Achimugu warned.
The NCAA confirmed that a formal investigation would be launched into the reported disruptions.
“An investigation into these incidents will be conducted, and appropriate measures will be taken,” the statement added.
“As the sole regulatory body for civil aviation in Nigeria, the NCAA remains committed to safeguarding the rights of all stakeholders,” Achimugu affirmed.
When contacted, the airline’s spokesperson, Efe Osifo-Whiskey, assured our correspondent that a response would be provided, but had not done so as of press time.
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